Refund policy

At Norvix Mall, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully to understand the conditions and procedures for returning products and requesting refunds.

1. 30-Day Return Policy

We offer a 30-day return policy from the date you receive your order.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

To qualify for a return, the following conditions must be met:

  • The product must be in its original packaging.

  • The product must be unused and in new condition.

  • The product must be free from damage caused by use or improper handling.

  • All original accessories, parts, and included items must be returned.

  • The return request must be submitted within 30 days of delivery.

2. Return Timeframe

Once your return request has been approved by our customer support team, you must send the product back within 14 days of receiving return approval.

Products must be securely packed in their original packaging to help prevent damage during return shipping.

Returns received outside the approved return timeframe may not be accepted.

3. How to Request a Return

To initiate a return, please contact our customer support team by email.

Email: support@Norvixmall.shop

Please include the following information in your email:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for requesting a return.

  • Photos of the product, if applicable.

Our support team will review your request and provide further instructions on how to proceed with your return.

Please do not send any products back without contacting us and receiving return instructions first.

4. Refund Policy

We offer refunds for eligible returned products.

Once we receive your returned item, our team will inspect it to ensure that it meets the return conditions outlined in this policy.

If your return is approved, your refund will be processed within 10 business days after approval.

Refunds will generally be issued to the original payment method used during checkout.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

support@Norvixmall.shop

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the damage or incorrect item, if applicable.

We will review your case and work with you to find an appropriate solution.

6. Non-Returnable Conditions

Returns may be refused if:

  • The product has been used or is not in new condition.

  • The original packaging is missing or significantly damaged.

  • The product is returned with missing parts or accessories.

  • The item has been damaged due to improper use or handling.

  • The return is sent after the approved 14-day return shipping period without prior arrangement.

7. Return Shipping

Please contact our customer support team before returning any product to receive the appropriate return instructions.

Return shipping arrangements and any applicable return shipping costs will be communicated during the return approval process.

For damaged, defective, or incorrect items, please contact us so we can review the situation and advise you on the appropriate next steps.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@Norvixmall.shop.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the standard return policy will apply.

9. Contact Information

If you have any questions about our Return & Refund Policy or need assistance with a return or refund request, please contact us.

 Name: Norvix Mall
Gmail: support@Norvixmall.shop
phone: +12543207594
Address: 12025 Richmond Ave, Houston TX 77082, United States

We aim to respond to customer inquiries within 24–48 business hours.

Thank You for Shopping With Us!

At Norvix Mall, we appreciate your trust and value your shopping experience. We are committed to providing helpful customer support and making your experience as smooth as possible.

Norvix Mall – Make Every Corner Feel Alive.