Shipping policy

At Norvix Mall, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how we process and deliver your purchases.

1. Shipping Locations

Currently, we offer shipping within the United States only.

  • We ship to eligible addresses throughout the United States.

  • We do not offer international shipping at this time.

  • Orders with shipping addresses outside the United States cannot be processed.

2. Order Processing Time

All orders are processed within 2–3 business days after they are placed.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • Processing may take slightly longer during holidays, promotional events, or periods of high order volume.

  • Once your order has been shipped, you will receive a shipping confirmation email.

3. Shipping & Delivery Time

Our estimated shipping and delivery timeframe is:

  • Order Processing Time: 2–3 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

You can use your tracking number to monitor your shipment and follow its delivery progress.

5. Shipping Delays

Although we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to:

  • Severe weather conditions.

  • Carrier delays or operational issues.

  • Public holidays.

  • Incorrect or incomplete shipping addresses.

  • Unexpected circumstances beyond our control.

Norvix Mall is not responsible for delays caused by shipping carriers or other circumstances outside our control. However, we will do our best to assist you if an issue arises with your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@Norvixmall.shop.

We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.

  • Asking household members or neighbors.

  • Contacting the shipping carrier for additional information.

If you still cannot locate your package, please contact us at support@Norvixmall.shop, and we will do our best to assist you.

8. Contact Information

If you have any questions regarding our shipping policy or need assistance with your order, please contact us.

 Name: Norvix Mall
Gmail: support@Norvixmall.shop
phone: +12543207594
Address: 12025 Richmond Ave, Houston TX 77082, United States